What do you do when the place where people are treated after an attack is under attack? 

Give your employees real world, usable training. How can we make your staff safer? We've got lots of choices.


Course information


We provide an honest, helpful assessment with realistic observations and recommendations. 


Our deliverables are guaranteed on time so you never miss a deadline.

Schedule a consult

continuity plan school shooting

The rapid pace of hospitality combined with the turnover of restaurants create a real opportunity for long term success if we take the time to plan for handling risks.


We'll give you a path to a new normal so you can recover faster if a crisis occurs.

With 3 levels of service,

we have a plan to fit you.



Training is overrated until that moment you rely on it. Our workshops are designed to create a deeper understanding and better response to threats and dangerous situations. Between guest and industry turnover, make it your business to put safety first.

The First Defense Value

  • Free Stop the Bleed courses with in-person training purchase

  • Content created specifically for FOH and BOH staff by a team that has worked both

  • Increased marketability for employees in a tight market

  • Increased safety for your guests 

  • Train the Trainer option allows you to train staff at your pace/need

  • Train staff for all restaurants in centralized locations or across chains

  • De-escalation courses improve your response to tense situations

  • Training onsite for your entire staff at your convenience

  • Convenient options for delivery include in-person (recommended), live webinars, Train the Trainer, and online subscription (coming 2019)

Featured Courses

Anatomy of Fear

Your body's reaction to fear can affect your ability to survive. Learn what happens when you panic and how to overcome it.

De-Escalation Best Practices

Get current law enforcement level training to de-escalate situations before they become violent. This training is great for managers, wait staff and other employees working with the public.

Domestic Violence and the Workplace

Active shootings at work are often attributable to domestic violence. Learn indicators of DV from former Special Victims officers and mental health professionals, as well as resources for help.

Situational Awareness

There are no safe places, only safe people! Understand your surroundings and learn how to react safely.

Leadership in a Crisis

In a crisis, your employees will look to you. Are you prepared to direct them? Our experts will tell you what to expect and how to direct your team to safety. We'll cover what to anticipate so you know what you need to do to take care of your people.

Stop the Bleed

One of the top recommendations from city officials and security experts nationally, learn to control bleeding and save lives. Great for office and general safety, this is a free course when other courses are purchased. 


Security Audits

An attacker only needs to be ready 1% of the time. We need to be ready 100% of the time. Ideal for businesses in a standalone building or lacking a dedicated security team, our audits cover facility operations, existing protocols, overall safety and opportunities to harden your facility and protect your people.

The First Defense Value

  • Experience with commercial facility security

  • Hotel audits align with OSCA/AHLA

  • Fair and thorough assessment with realistic and cost-conscious recommendations, opportunities for improvement and highlights of existing protocols

  • No hard sell of expensive third-party products

  • Usable guidance that makes sense for your industry

  • Risk identification/mitigation

  • Deliverables include electronic and paper copies with recommendations for consideration and prioritization

Continuity Management

Business Continuity Management (BCM) adds value to your business in many ways, including regulatory compliance, risk identification, operational improvement, brand/reputation protection, and can even give you a competitive advantage. 

The First Defense Value

  • Nationally certified BCM experts to guide you

  • Risk mitigation/transfer/avoidance improves your ability to recover

  • Decisions made prior to a crisis expedite emergency procedures when seconds count

  • Planning ensures communications are clear and to the right people

  • Planning ahead lets you manage social media and news outlets

  • Staff knows what to expect, reducing confusion and turmoil

  • Improvement in guest safety & security

  • Identify potential operational improvements

  • Manage risks from natural disasters to man-made crises

  • Three plans available: Full consulting project, 1-week crash course, and self-paced templates 



5700 Granite Pkway #200

Plano, TX 75024 



TX DPS License #B20661

TX CPE License #902-502

Ⓒ 2016-2018 First Defense Solutions, LLC 

All Rights Reserved

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